FAQ
What is the Delivery Time?
We deliver within 2-5 working days, unless stated otherwise on the product page. All orders are shipped directly from our own warehouse, not from the supplier. Each product is carefully packed and inspected by our team to ensure it meets our quality standards.
You will receive an email update with the exact delivery timeline and status of your order. We are committed to keeping you informed every step of the way.
Important: If you do not receive an order confirmation email after completing your purchase, please check the following:
Ensure that you provided the correct email address during checkout.
Check your spam or junk mail folder, as the email may have been filtered there.
If you still cannot locate your confirmation email, feel free to contact our customer service for assistance.
From which countries do you accept orders?
We ship to the United States, Canada, Australia, the United Kingdom, and all European countries.
If your country is not listed, please don't hesitate to contact us via email. We will gladly explore the possibility of creating a manual order to accommodate your needs.
What payment methods are supported?
The current payment methods are Credit Card and Paypal.
How Long is the Warranty Period?
We offer a 2-year warranty on all our products because we are confident in their quality and durability. For detailed information about the warranty terms and conditions, please visit our Warranty page.
Can I return a product if I am not satisfied with it?
Yes, you can! We offer a 30-day cooling-off period, giving you the option to return the product if you're not satisfied. This period begins the day you receive the product.
For more details on how to initiate a return, please refer to our Returns Policy or contact our customer service team.
Contact form
Voltparts.com is a part of the company Neson Global Limited. Registration number 3204039
Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen’s Road Central, Sheung Wan, Hong Kong
support@voltparts.com
+16205268876
We are a webshop we do not have a visiting address. Always contact us before returning a product.