Warranty Terms - Voltparts.com
At Voltparts.com, we are committed to providing you with high-quality products & systems that meet your expectations. To support your purchase with confidence, we offer a 2-year warranty on all our products. Below, you will find the details of our warranty terms.
Warranty Duration
Our warranty covers a period of 24 months, starting from the purchase date as stated on your invoice. Please ensure you keep your proof of purchase, as it will be required to make a warranty claim.
What does our warranty cover?
Our warranty applies to manufacturing and material defects that may occur under normal use of the product. This includes:
- Defects in electronics: malfunctions in circuits or internal components of car radios or navigation systems.
- Functionality issues: for example, if the device does not operate properly or fails to respond as described in the user manual.
- Defects in physical parts: such as buttons, ports, or screens that do not function due to a manufacturing fault.
What is not covered by the warranty?
The warranty does not cover damage resulting from:
- Improper use: failure to follow the user or installation manual.
- External damage: for example, damage caused by dropping, impact, or water.
- Unauthorized repairs or modifications: repairs carried out by third parties not authorized by Voltparts.com.
- Normal wear and tear: such as scratches, discoloration, or battery degradation.
- Software issues: errors resulting from an incorrect or failed software update.
How to make a warranty claim
If you experience a problem with your product that you believe falls under the warranty, please follow these steps:
- Contact our customer service team via support@voltparts.com
- Describe the issue and include photos or videos, if necessary, to clearly show the defect.
- Return the product after receiving approval from our customer service. We will provide you with a return label and further instructions.
Repair or Replacement
Upon receiving the product, we will carefully inspect it. If the defect is covered under warranty, we offer the following solutions:
- Repair of the defective product at no additional cost.
- Replacement with a new or equivalent model if repair is not possible.
If the defect is not covered under warranty, we will inform you and provide an affordable repair option.
Additional Notes
- The warranty is non-transferable and applies only to the original purchaser.
- In certain cases, the customer may be responsible for shipping costs when returning the product, depending on the nature of the issue.
At Voltparts.com, we value your satisfaction. We are always here to ensure that your purchase functions properly and meets your expectations.