When you place an order with us, you can trust that we will do our utmost to deliver your product as quickly as possible. We maintain our own inventory and always ship our products carefully and securely packaged.
Delivery Times:
Estimated delivery times are usually indicated on the product page. If no delivery time is specified, please allow approximately 2-5 business days. Certain products that require pre-programming or adjustments may have different delivery times, which will typically be mentioned on the product page as well.
Shipping Costs:
Shipping costs depend on the destination country. In most cases, we offer free shipping above a certain order value. Smaller orders may incur shipping charges. The exact shipping costs will be displayed in your shopping cart or during checkout.
Shipping Method:
We work with reputable carriers such as UPS, DHL, DPD, and FedEx. We always select the fastest and safest shipping method to ensure that your order arrives promptly and in perfect condition.
Taxes and Duties
Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country. Legally these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.
Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average is between 3% and 9%. We have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.
For orders shipped to Europe, we will cover all customs duties.
Insurance:
Every order is shipped fully insured and carefully packaged, giving you peace of mind that your product will be delivered in excellent condition.